Amazon announces Alexa Smart Properties for hospitality

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Amazon has announced Alexa Smart Properties for Hospitality in the UK, an experience offered by invitation to hoteliers that brings the simplicity and convenience of Alexa to hotels, holiday rentals, and hospitality locations.

Alexa Smart Properties for Hospitality helps improve the customer experience and deepens guest engagement through seamless voice-first experiences. Offering new ways for guests to access services and amenities during their stay.

Using the Echo device in their room, guests will now be able to ask Alexa everyday questions such as the time, weather and set alarms, as well as ask for hotel information, request guest services, play music in their room and more.

Guest’s use of Alexa in their room is optional – Echo smart speakers have a microphone off button that electronically disconnects the microphone. With Alexa for Hospitality, guests use Alexa without connecting their Amazon account to the Alexa enabled device and voice recordings are not saved.

Alexa Smart Properties for Hospitality is available to hospitality providers by invitation starting today, with Mercure, part of Accor, introducing the new Alexa experience at select properties, in collaboration with Hotel Cloud.

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